Warranty
Artisan Cutlery/CJRB Limited Lifetime
Warranty
The Artisan Cutlery/CJRB warranty covers any
defect in materials, manufacturing, or assembly for as long as the original
purchaser owns the knife. Defective products can be replaced for a new version
of the purchased model or returned for a refund (With proof of purchase). If
the item that was purchased is no longer available or has been discontinued, we
will be happy to offer a replacement of another item of equal value.
The Artisan Cutlery/CJRB warranty will be
voided if:
- Your product has
been disassembled or modified
- Your product has
been subjected to use outside of its intended purpose as a cutting tool
- Your product sustains
damage from misuse or neglect
- Your product is
lost or stolen
Please note that normal wear and tear is not
covered under this warranty, however if replacement clips/screws/and external
hardware pieces are required please contact us and we will do our best to send
replacement parts.
In order to return your product for a
warranty replacement please follow these steps:
1.
Email: service@artisancutlery.net in regards to why you are
exchanging/returning your product. Please include your Name, Address,
Email address (if not already specified) and your order number (if your product
was purchased directly from our website)
2.
Once we
confirm your return please pack your product securely in a box and ship it to the
supplied US address.
3.
Please
take a photograph of your shipping receipt and tracking number and email the
image to us.
4. Once we confirm that your order has been
sent, we will mail your replacement as soon as we can.
Assumption of Risk and Indemnity Agreement
By purchasing an Artisan Cutlery/CJRB product
the buyer assumes all responsibility in knowing and following all federal,
state, local, and international laws concerning the ownership, having,
carrying, shipping, transporting, or using of any Artisan Cutlery/CJRB
products. The buyer agrees to indemnify and hold harmless Artisan Cutlery/CJRB
for all claims resulting directly or indirectly from purchase, transportation,
ownership, or any use of Artisan Cutlery/CJRB products in violation of state,
local, federal, or international laws or regulations. Artisan Cutlery/CJRB is
not liable for any misuse of any Artisan Cutlery/CJRB products purchased either
directly from Artisan Cutlery/CJRB or from a dealer/distributor.